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How much does shipping cost?

Australia.

  • Free Standard Shipping for all orders over $150 or $12 flat rate for all orders below $150.
  • (Priority Shipping is temporary unavailable). Free Priority Shipping for all orders over $300 or $20 flat rate for all orders below $300.

New Zealand.

  • Free Standard Shipping for all orders over $150 or $15 flat rate for all orders below $150.
  • Free Priority Shipping for all orders over $300 or $30 flat rate for all orders below $300.

    How long will my order take to arrive?

    • Standard Shipping: 7 to 12 working days.**
    • Priority Shipping: 5 to 7 working days.**

    Orders are dispatched from our warehouse located near Hong Kong and are generally delivered within the timeframes above. Orders are dispatched in 24 hour cycles excluding weekends and holidays.

    Occasionally there can be delays with customs and/or couriers which may affect your delivery timeframe from time to time.

    During holiday seasons expect delays in general. Shipping times may be effected.

    **Please be advised our shipping timeframe is a guide only and we do not guarantee delivery within those guidelines. Your order is our highest priority and we do everything possible to minimise any delays. Thank you for your patience and understanding should you experience any delays.

    Can I track it?

    Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. If you do not receive please email orders@lilybod.com

    Orders require a signature on delivery. If you arrange drop off deliver without a signature we are not responsible in your package goes missing.

    Make sure your delivery address is attended during business hours.
    We cannot send to PO BOXES/Locked Bags, please ensure a street address is given.

    Which courier service do you use?

    Couriers vary depending on delivery location and service selected at checkout. We utilise a combination of different couriers including but not limited to DHL, FEDEX, Toll & AU Post amongst others.

    Please note we cannot send to PO BOXES/Locked Bags, please ensure a street address is given.

    Am I responsible for duties & taxes on top of my order?

    You are responsible for customs & duties. For further information we recommend contacting your local customs office. Duties and taxes may be applied by customs in the country where the delivery is made. Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase. Duties and taxes are non-refundable.